Standard Operating Procedure

Last updated: August 21, 2026

This page explains how Huda's Technologies handles client enquiries, projects, support, and complaints – from the first message you send us through to delivery and after-sales support.

1. Enquiry & Response

Every enquiry submitted through our Contact or Request A Quote forms is logged in our system and reviewed by our team. We aim to respond to new enquiries within 1-2 business days with either an answer to your question or a request for more detail so we can prepare an accurate quote.

2. Client Onboarding

Once a quote is accepted, we confirm project scope, timeline, and payment terms in writing before any development work begins. This avoids ambiguity later and gives both sides a clear reference point for what was agreed.

3. Project Execution & Communication

Development work is carried out in stages, with regular updates shared with the client so progress is visible throughout – not just at the end. Clients can reach their assigned point of contact directly for questions during the project.

4. Quality Assurance

Before anything is delivered, our team reviews the work against the agreed scope -- checking functionality, responsiveness across devices, and basic security practices -- before it goes to the client for review.

5. Delivery & Handover

On completion, we hand over the finished product along with any access, credentials, or documentation the client needs to run it independently, and walk the client through how to use it.

6. Support & Maintenance

After delivery, clients can reach us through the same contact channels for support, bug fixes, or maintenance requests. Ongoing support arrangements are agreed separately based on the client's needs.

7. Complaint Handling & Escalation

If something isn't right – a delay, a billing question, a quality concern, or anything else – clients can file a complaint directly. Every complaint is logged with a reference number, reviewed by our team, and tracked through to resolution. Complaints are prioritized based on severity, and we follow up directly with the person who raised it once it has been reviewed.

8. Data Handling & Privacy

Information submitted through our forms is handled in line with our Privacy Policy -- used only to respond to your enquiry or project, and never sold to third parties.

Questions About This Procedure

If you have questions about how we work, contact us: