Hotel ERP Software
Run reservations, front office, housekeeping, restaurant, inventory and accounts for hotels and resorts.
Common Hotel Challenges
- Room availability differs between channels and front desk
- Guest folios miss restaurant and service charges
- Housekeeping status is communicated verbally
- Store consumption is not controlled
One System for the Whole Operation
Hotel ERP connects reservations, front office, housekeeping and outlets so every charge reaches the guest folio and every room status is current.
Key features
- Reservation and room chart
- Guest folio with outlet charges
- Housekeeping status board
- Restaurant and room service POS
- Night audit and reports
Modules Included in Hotel ERP
A typical Hotel ERP implementation includes the modules below. Modules can be added or left out to suit your business.
What Changes After Implementation
Hotel Process Flow in the ERP
Select any step to see the department, users, inputs, activities, outputs and ERP modules involved. Each step updates the next automatically.
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1ReservationFront Office
Reservation
- Department
- Front Office
- Users / Roles
- Front Office Manager
- Receptionist
- Reservations Executive
- Inputs
- Customer or business requirement
- Activities
- Reservation recorded in the ERP
- Approvals and notifications as configured
- Outputs
- Ready for: Check-in
- ERP Modules
- Sales Orders
- CRM
Typical configuration – refined to your exact process during implementation.
Next process: Check-in
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2Check-inOperations
Check-in
- Department
- Operations
- Users / Roles
—
- Inputs
- Output of: Reservation
- Activities
- Check-in recorded in the ERP
- Approvals and notifications as configured
- Outputs
- Ready for: Stay
- ERP Modules
—
Typical configuration – refined to your exact process during implementation.
Next process: Stay
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3StayOperations
Stay
- Department
- Operations
- Users / Roles
—
- Inputs
- Output of: Check-in
- Activities
- Stay recorded in the ERP
- Approvals and notifications as configured
- Outputs
- Ready for: Outlet Charges
- ERP Modules
—
Typical configuration – refined to your exact process during implementation.
Next process: Outlet Charges
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4Outlet ChargesOperations
Outlet Charges
- Department
- Operations
- Users / Roles
—
- Inputs
- Output of: Stay
- Activities
- Outlet Charges recorded in the ERP
- Approvals and notifications as configured
- Outputs
- Ready for: Housekeeping
- ERP Modules
—
Typical configuration – refined to your exact process during implementation.
Next process: Housekeeping
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5HousekeepingOperations
Housekeeping
- Department
- Operations
- Users / Roles
—
- Inputs
- Output of: Outlet Charges
- Activities
- Housekeeping recorded in the ERP
- Approvals and notifications as configured
- Outputs
- Ready for: Check-out
- ERP Modules
—
Typical configuration – refined to your exact process during implementation.
Next process: Check-out
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6Check-outOperations
Check-out
- Department
- Operations
- Users / Roles
—
- Inputs
- Output of: Housekeeping
- Activities
- Check-out recorded in the ERP
- Approvals and notifications as configured
- Outputs
- Ready for: Night Audit
- ERP Modules
—
Typical configuration – refined to your exact process during implementation.
Next process: Night Audit
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7Night AuditFinance
Night Audit
- Department
- Finance
- Users / Roles
- Night Auditor
- Accountant
- Inputs
- Output of: Check-out
- Activities
- Night Audit recorded in the ERP
- Approvals and notifications as configured
- Outputs
- Completed transaction and reports
- ERP Modules
- Accounting
Typical configuration – refined to your exact process during implementation.
Who Uses Hotel ERP
Every user gets a role with access to only the screens, branches and approvals they need. Roles are configured to your organization chart.
Management
- General Manager
Front Office
- Front Office Manager
- Receptionist
- Reservations Executive
Housekeeping
- Housekeeping Supervisor
- Room Attendant
F&B
- F&B Manager
- Steward
- Captain
Stores
- Store Keeper
Finance
- Night Auditor
- Accountant
See What Matters, When It Matters
Role-wise dashboards give owners, managers and staff the numbers they act on, with drill-down to the underlying documents and export to Excel or PDF.
Connects With Your Tools
Configured Around Your Business
- Requirement study of your current hotel processes
- Custom fields, reports and approval workflows
- Data migration from Excel or your existing software
- On-site / online training for each department
- Support and enhancements after go-live
Related ERP Solutions
Build Your Hotel ERP
See Hotel ERP configured for your processes. Request a personalised demo or a quote for your requirement.